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Account Deletion Policy

We are Net'Q, the developers of the Net'Q Passport App. We value your privacy and respect your right to control your personal data. This policy explains how we handle the deletion of your data when you use our service or request to delete your account.


What data do we collect and why?

We collect various types of data from you when you use our service, such as your name, email address, preferences, performance statistics, and feedback. We collect this data to provide you with the best possible user experience, to improve our service, and to comply with legal obligations.

How can you delete your data?

You can delete your data at any time by following these steps:


  • Sign in to your account and go to your account settings.

  • Select the option to delete your account and confirm your choice.

  • Enter your password and complete any verification steps if required.

  • You will receive an email confirmation that your account deletion request has been received.


What happens when you delete your data?

When you delete your data, we follow a deletion process to ensure that your data is safely and completely removed from our systems or retained only in anonymized form. The deletion process consists of the following stages:

Deletion from active systems:

We will delete your data from our active systems within about two months of your deletion request. This includes your account information, your preferences, your performance statistics, and your feedback.

Deletion from backup systems:

We will delete your data from our backup systems within six months of your deletion request. Backup systems are used to restore data in case of a system failure or a disaster.

Anonymization or pseudonymization of data: We may retain some data for longer periods of time when necessary for legal or security reasons, but we will anonymize or pseudonymize this data so that it cannot be linked back to you. Anonymization means that we remove any identifiers that can be used to re-identify you, such as your name, email address, or IP address. Pseudonymization means that we replace these identifiers with random or artificial ones that cannot be traced back to you.

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